Oyster Cards Contact Handling Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £11,500,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79510000 |
| Region | London |
| Deadline | 30 Sept 2024 |
| Contract start | 1 Aug 2025 |
| Contract end | 31 Jul 2029 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £11,500,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| CAPITA PLC | £11,500,000 | 15 May 2025 | active |
| Journeycall Limited | £11,500,000 | 15 May 2025 | active |
description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Feb 2026 | Award (award) | · | 099f7c25-2a21-4b55-a115-2fa6c6d0a71c-885643 |
| 27 Feb 2026 | Award (award) | · | e2f8f243-74dd-4d32-b8c3-d90ea8deb408-885637 |
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.