Out of Hours Call Handling Service – 00267-CX
key details
| Status | complete |
|---|---|
| Category (CPV) | 79510000 +1 more |
| Deadline | 12 Dec 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05ddca |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SPS Doorguard Ltd | £260,000 | 10 Feb 2026 | pending |
description
Stonewater’s Customer Service Centre (CSC) provides a customer focused and efficient service, receiving and processing a wide range of housing enquires including the following distinct service areas: •Repairs and Maintenance (including estate services)
•Neighbourhood Management
•Tenancy Management
•Income Management
•Antisocial Behaviour
•Complaints
•Home Ownership
The CSC is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the CSC’s opening hours.
Stonewater are looking for a service provider that can supply their out of hours customer service outside its core hours and when needed outside of these times. Stonewater are looking for the service provider to provide the service with agents that have excellent customer service skills and well trained in housing repairs with significant importance to changes introduced by Awaabs and HHSRS To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1017089864
documents
- https://www.find-tender.service.gov.uk/Notice/072442-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 10 Nov 2025 | Tender notice (UK4) | Procurement Act 2023 | 072442-2025 |
| 25 Feb 2026 | Contract award (UK6) | Procurement Act 2023 | 016755-2026 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.