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supplier · GB-COH03450786

Sitel UK Limited

CV13BH combined from 3 published records

Sitel UK Limited has won 21 UK public sector awards from 14 buyers since 2016. The typical award is worth £516,000.

as a supplier

21 recorded awards from 14 buyers , between 16 Oct 2016 and 3 Nov 2022.

awards won
21
exclusive
86%
18 sole-winner awards
median award
£516,000
largest
£3.5bn

“Exclusive” means this organisation was the only one awarded under that procurement; the rest were shared with other suppliers, typically on a framework.

sells to

common questions about Sitel UK Limited

How many public sector contracts has Sitel UK Limited won?

Sitel UK Limited has won 21 UK public sector contracts from 14 public bodies since 2016.

Which public bodies buy from Sitel UK Limited?

Sitel UK Limited has won the most contracts from Crown Commercial Service, UK Shared Business Services Limited and Home Office.

How large are Sitel UK Limited's contracts?

The median published value of a contract won by Sitel UK Limited is £516,000. Framework ceilings are excluded, because they state a spending limit shared across many suppliers rather than a value one supplier received.

Which Sitel UK Limited contracts are expiring soon?

1 contract involving Sitel UK Limited has an end date in the next 12 months, the earliest on 3 Feb 2027.

contracts expiring in the next 12 months

Contract end dates as published on the original notice. An end date is not a commitment to re-tender — a contract may be extended, varied or allowed to lapse — but it is the earliest public signal that work may come back to market.

contract counterparty value ends
Helpdesk Function HS2 £6,800,200 3 Feb 2027

contracts won

contractbuyervalueawarded
Helpdesk Function HS2 £6,800,200 3 Nov 2022
CON 21-254 Contingency Resource THE FINANCIAL CONDUCT AUTHORITY £209,500 12 Dec 2021
DDaT21344 SEA Website Phoneline Support UK SHARED BUSINESS SERVICES LIMITED £280,000 18 Nov 2021
Provision of Health Measure at the Border COVID Helpline Crown Commercial Service £1,000,000 28 Oct 2021
Admin surge support service Home Office £6,000,000 30 Aug 2021
Contact Centres and Business Services shared Crown Commercial Service £3,500,000,000 29 Jul 2021
Variation Extension 11 Department of Health and Social Care (T&T) £397,700,041 5 Jun 2021
C21107 - Sitel UK Ltd ATAMIS LTD £516,000 29 Apr 2021
Public Enquiries Call Handling Service Office of Qualifications and Examinations Regulation (Ofqual) £225,016 18 Apr 2021
Provision of a Central Telephony Operator Service (CTOPS) for FCDO Foreign, Commonwealth and Development Office £3,000,000 1 Mar 2021
CS20281 Emergency Consumer Advice Line UK SHARED BUSINESS SERVICES LIMITED £25,000 11 Aug 2020
Sitel- Contact Centre DHSC Department of Health and Social Care : Department of Health and Social Care £84,228,011 16 May 2020
CR_190 - Project_195 - Sitel - UKEF Telemarketing DEPARTMENT FOR INTERNATIONAL TRADE £150,000 13 Mar 2020
UK SBS PS18260 - Department for Business, Energy and Industrial Strategy : Emergency Consumer Advice Line UK SHARED BUSINESS SERVICES LIMITED £99,950 22 Feb 2019
Award Notice for HS2 Helpdesk and Enquiries Centre HS2 £2,942,917 21 Jan 2019
English Regional Telemarketing DEPARTMENT FOR INTERNATIONAL TRADE £360,000 25 Oct 2018
PHE - Corporate - Marketing Contact Centre Services Public Health England £35,000,000 30 Apr 2018
Contact Centre Service (UK and International).Published for completeness, see description for details Home Office · 6 Jan 2017
National Citizen Service - New Outsourced Contact Centre Procurement NCS Trust C.I.C. £16,000,000 16 Oct 2016
Contact Centres and Business Services shared The Minister for the Cabinet Office acting through Crown Commercial Service · 8 Apr 2025
Additional Call Centre Capacity shared The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS") · 15 Feb 2021

every contract won by Sitel UK Limited →

as published

This page combines 3 separate records from the source data. Every one is listed below exactly as the publisher filed it, so you can check the grouping yourself.

name as publishedidentifierpostcoderecords
SITEL UK LIMITED · CV1 3BH 11
SITEL UK LIMITED GB-COH 03450786 · 9
Sitel UK Ltd GB-COH 034550786 · 1

why these were combined

Matching uses organisation identifiers where publishers provide them, falling back to name and address. Records are never combined on address alone, because one shared-service postcode carries 244 different organisations. how this works

where these figures come from

Every figure on this page is derived from notices published by Contracts Finder, Find a Tender, Public Contracts Scotland and Sell2Wales, under the Open Government Licence v3.0. The corpus runs from 17 Dec 2014 to 13 Sept 2026 and is refreshed from the publishers' own APIs through the working day.

Records are combined into one organisation on identifiers where publishers provide them — a Companies House number, a GB-PPON supplier id — and on exact normalised name and address where they do not. Never on address alone: one shared-service postcode carries 244 unrelated organisations. The 3 published records behind this page are listed above exactly as filed, so any merge can be checked.

Counts are of contracting processes, not published notices: a tender and its award notice are one contract, and are counted once. Values are medians, never totals, and exclude framework ceilings — a ceiling states a spending limit shared across every supplier on the framework, so adding them together produces a number no one ever spent. sources and coverage · how matching works

Contains public sector information licensed under the Open Government Licence v3.0.