Contact Centres and Business Services
key details
| Value | £3,500,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 75100000 +53 more |
| Deadline | 4 May 2021 |
| Procedure | open |
| OCID | ocds-h6vhtk-02a266 |
Awards (20)
This procurement was awarded to 20 suppliers. Values shown are per-award; the notice total is £3,500,000,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Accenture (UK) Limited shared | · | · | active |
| Arvato Limited shared | · | · | active |
| Capita Business Services Ltd shared | · | · | active |
| Charles Novacroft Direct Limited shared | · | · | active |
| Full list of successful suppliers is available on Contracts Finder shared | · | · | active |
| G4S Facilities Management (UK) Limited shared | · | · | active |
| go-centric Limited shared | · | · | active |
| Hinduja Global Solutions UK Ltd (HGS UK Ltd) shared | · | · | active |
| Liberata UK Limited shared | · | · | active |
| NCO Europe Limited shared | · | · | active |
| NHS Shared Business Services Limited shared | · | · | active |
| ResQ Limited shared | · | · | active |
| Serco Limited shared | · | · | active |
| Shared Services Connected Limited shared | · | · | active |
| Sitel UK Limited shared | · | · | active |
| Teleperformance Ltd shared | · | · | active |
| The Contact Company Ltd shared | · | · | active |
| The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) shared | · | · | active |
| TTEC (UK) Solutions Limited shared | · | · | active |
| Ventrica Ltd shared | · | · | active |
description
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.
The framework has 2 lots:
Lot 1 Contact Centres – for the provision of contact centres servicing citizen and industry engagement with the public sector.
Lot 2 Business Services – for the provision of financial accounting, HR, payroll, and source-to-pay business services.
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Apr 2021 | Contract notice (F02) | Earlier regulations | 006901-2021 |
| 4 Apr 2021 | Corrigendum (F14) | Earlier regulations | 006936-2021 |
| 23 Aug 2021 | Contract award notice (F03) | Earlier regulations | 020738-2021 |
| 8 Apr 2025 | Modification notice (F20) | Earlier regulations | 013734-2025 |
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source
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