Award Notice for HS2 Helpdesk and Enquiries Centre
key details
| Value | £2,942,917 |
|---|---|
| Status | complete |
| Category (CPV) | 72253100 |
| Region | West Midlands |
| Deadline | 15 Oct 2018 |
| Contract start | 4 Feb 2019 |
| Contract end | 3 Feb 2023 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-de19c6da-e2fb-4d41-bb01-223c1acc1563 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Sitel UK Ltd | £2,942,917 | 21 Jan 2019 | active |
description
HS2 Ltd has awarded a contract to Sitel UK Ltd for the provision of a 24-hour, 365 day Helpdesk and Enquiries Centre. The service will manage and respond to all external HS2 Ltd enquiries received by telephone, email, social media, live web chats and white copy, acting as the public facing representative and the first point of contact for all inbound HS2 Ltd contact. The contract is for four years in duration. To appoint the supplier HS2 Ltd conducted a further competition through Crown Commercial Services Contact Centre Services Framework Agreement, Lot 2: Contact Centre Services (REF: RM3815).
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 May 2019 | Award (award) | · | 81dfc66f-49c1-447d-acc0-f9aeb9192557-289416 |
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source
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