Contact Centres and Business Services
key details
| Value | £3,500,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48400000 +7 more |
| Deadline | 10 May 2021 |
| Contract start | 10 Aug 2021 |
| Contract end | 9 Feb 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-46c16a52-186b-4ddf-b1ad-d3d80c86dbe7 |
Awards (18)
This procurement was awarded to 18 suppliers. Values shown are per-award; the notice total is £3,500,000,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| ACCENTURE (UK) LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| ARVATO LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| Capita Business Services Ltd shared | £3,500,000,000 | 29 Jul 2021 | active |
| CHARLES NOVACROFT DIRECT LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| G4S FACILITIES MANAGEMENT (UK) LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| go-centric ltd shared | £3,500,000,000 | 29 Jul 2021 | active |
| HINDUJA GLOBAL SOLUTIONS UK LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| LIBERATA UK LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| NCO EUROPE LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| NHS SHARED BUSINESS SERVICES LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| ResQ Limited shared | £3,500,000,000 | 29 Jul 2021 | active |
| SERCO LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| SHARED SERVICES CONNECTED LTD shared | £3,500,000,000 | 29 Jul 2021 | active |
| Sitel UK Limited shared | £3,500,000,000 | 29 Jul 2021 | active |
| TELEPERFORMANCE LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| THE CONTACT COMPANY LTD shared | £3,500,000,000 | 29 Jul 2021 | active |
| TTEC (UK) SOLUTIONS LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| VENTRICA LTD shared | £3,500,000,000 | 29 Jul 2021 | active |
description
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.
The framework has 2 lots:
Lot 1 Contact Centres - for the provision of contact centres servicing citizen and industry engagement with the public sector.
Lot 2 Business Services - for the provision of financial accounting, HR, payroll, and source-to-pay business services.
Additional information: A modification notice has been published to advise that this framework will be extended by a total of 6 months. The end date is 9 February 2026.
There will be no adjustment to price.
documents
- https://www.contractsfinder.service.gov.uk/Notice/9bc436d3-7d60-4bee-9a15-0e3dd766f845 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0ee5d573-4e57-43a8-9b54-596e5890ae63 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5c557e86-f394-4054-9e64-da3be599c3eb , contractNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8f3414a3-9c76-41fc-94d6-b9aff04392c9 , contractNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d25f7b8f-562c-4197-9078-c59d2b556c8a , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/da7b45d0-4830-4ec3-9b14-51b49251fb89 , contractNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f453d4d3-ca7e-4584-b0e1-f623fd0ca4bf , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/006901-2021?origin=SearchResults&p=1 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/006936-2021?origin=SearchResults&p=1 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Aug 2021 | Award (award) | · | 4fa7f5c5-9704-4122-9356-e57a5b701de5-457584 |
| 8 Apr 2025 | Award update (awardUpdate) | · | 4fa7f5c5-9704-4122-9356-e57a5b701de5-838636 |
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source
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