Contact Centres and Business Services
key details
| Value | £3,500,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 75100000 +53 more |
| Deadline | 4 May 2021 |
| Procedure | open |
| OCID | ocds-h6vhtk-02a266 |
Awards (38)
This procurement was awarded to 35 suppliers. Values shown are per-award; the notice total is £3,500,000,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Accenture (UK) Limited shared | · | · | active |
| ACCENTURE (UK) LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| Arvato Limited shared | · | · | active |
| ARVATO LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| Capita Business Services Ltd shared | £3,500,000,000 | 29 Jul 2021 | active |
| Capita Business Services Ltd shared | · | · | active |
| Charles Novacroft Direct Limited shared | · | · | active |
| CHARLES NOVACROFT DIRECT LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| Full list of successful suppliers is available on Contracts Finder shared | · | · | active |
| G4S Facilities Management (UK) Limited shared | · | · | active |
| G4S FACILITIES MANAGEMENT (UK) LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| go-centric Limited shared | · | · | active |
| go-centric ltd shared | £3,500,000,000 | 29 Jul 2021 | active |
| HINDUJA GLOBAL SOLUTIONS UK LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| Hinduja Global Solutions UK Ltd (HGS UK Ltd) shared | · | · | active |
| Liberata UK Limited shared | · | · | active |
| LIBERATA UK LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| NCO Europe Limited shared | · | · | active |
| NCO EUROPE LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| NHS Shared Business Services Limited shared | · | · | active |
| NHS SHARED BUSINESS SERVICES LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| ResQ Limited shared | £3,500,000,000 | 29 Jul 2021 | active |
| ResQ Limited shared | · | · | active |
| Serco Limited shared | · | · | active |
| SERCO LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| Shared Services Connected Limited shared | · | · | active |
| SHARED SERVICES CONNECTED LTD shared | £3,500,000,000 | 29 Jul 2021 | active |
| Sitel UK Limited shared | £3,500,000,000 | 29 Jul 2021 | active |
| Sitel UK Limited shared | · | · | active |
| TELEPERFORMANCE LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| Teleperformance Ltd shared | · | · | active |
| The Contact Company Ltd shared | · | · | active |
| THE CONTACT COMPANY LTD shared | £3,500,000,000 | 29 Jul 2021 | active |
| The Minister for the Cabinet Office acting through Crown Commercial Service (CCS) shared | · | · | active |
| TTEC (UK) Solutions Limited shared | · | · | active |
| TTEC (UK) SOLUTIONS LIMITED shared | £3,500,000,000 | 29 Jul 2021 | active |
| Ventrica Ltd shared | · | · | active |
| VENTRICA LTD shared | £3,500,000,000 | 29 Jul 2021 | active |
description
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies.
The framework has 2 lots:
Lot 1 Contact Centres – for the provision of contact centres servicing citizen and industry engagement with the public sector.
Lot 2 Business Services – for the provision of financial accounting, HR, payroll, and source-to-pay business services.
documents
- https://www.contractsfinder.service.gov.uk/Notice/9bc436d3-7d60-4bee-9a15-0e3dd766f845 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0ee5d573-4e57-43a8-9b54-596e5890ae63 , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5c557e86-f394-4054-9e64-da3be599c3eb , contractNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8f3414a3-9c76-41fc-94d6-b9aff04392c9 , contractNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d25f7b8f-562c-4197-9078-c59d2b556c8a , biddingDocuments
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/da7b45d0-4830-4ec3-9b14-51b49251fb89 , contractNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/f453d4d3-ca7e-4584-b0e1-f623fd0ca4bf , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/006901-2021?origin=SearchResults&p=1 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/006936-2021?origin=SearchResults&p=1 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
6 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Apr 2021 | Contract notice (F02) | Earlier regulations | 006901-2021 |
| 4 Apr 2021 | Corrigendum (F14) | Earlier regulations | 006936-2021 |
| 23 Aug 2021 | Contract award notice (F03) | Earlier regulations | 020738-2021 |
| 25 Aug 2021 | Award (award) | · | 4fa7f5c5-9704-4122-9356-e57a5b701de5-457584 |
| 8 Apr 2025 | Modification notice (F20) | Earlier regulations | 013734-2025 |
| 8 Apr 2025 | Award update (awardUpdate) | · | 4fa7f5c5-9704-4122-9356-e57a5b701de5-838636 |
more from The Minister for the Cabinet Office acting through Crown Commercial Service
- Estate Management Services Lot 1 · 27 Apr 2026
- Tail Spend Solution Modification · £1,000,000,000 · 14 Oct 2025
- Cyber Security Services 3 Extension Notice · £800,000,000 · 12 Aug 2025
- G-Cloud 14 Lot 4 · £1,000,000,000 · 25 Jul 2025
- 800000000.00 · £800,000,000 · 18 Jun 2025
- Provision of LEVI Capital Project · £1,839,950 · 25 Apr 2025
- Income Generation from Estates, Assets & IP · £700,000,000 · 11 Mar 2025
- Insurance Services 3 · 11 Mar 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Award of NAC/DA/5130 - Provision of Employee Benefits and Services · North Ayrshire Council · £75,147
- Independent Examiner for Community Infrastructure Levy Charging Schedules · South Cambridgeshire District Council · £25,000
- Governance Professional Services · CITY OF LONDON ACADEMIES TRUST · £290,000
- Embedding Ethical Conduct in Public Sector Authorities: A Literature Review on Codes of Conduct and Behavioural Change · Cabinet Office · £46,558
- Operational Stability · Infected Blood Compensation Authority · £548,000
- Award of Provision of Interim People & Wellbeing Partner · Redress Scotland · £67,418
- Advice in Accessible Settings Fund Management · Scottish Government · £734,131
- DEA Global Solidarity Fund Manager · Scottish Government · £180,945
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.