Contact Centre as a Service (CCaaS)
key details
| Status | complete |
|---|---|
| Category (CPV) | 79510000 +1 more |
| Procedure | selective |
| OCID | ocds-h6vhtk-037344 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Wavenet Limited | · | · | active |
description
Accent Housing Ltd (Accent) used the Crown Commercial Services (CCS) RM3808 Network services 2 Lot 13 Framework to source the services of a recognised, accredited Supplier for the design, supply, integration, installation, configuration and ongoing support and maintenance of a new Contact Centre as a Service (CCaaS) solution.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 5 Oct 2022 | Contract award notice (F03) | Earlier regulations | 028016-2022 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.