Out of Hours Contact Centre Service
key details
| Value | £1,104,250 (£1,325,100 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79510000 |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| Deadline | 19 Jan 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05f4dc |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CARE QUALITY SERVICES LIMITED | £805,000 | 14 Apr 2026 | pending |
description
The Guinness Partnership Limited (Guinness) and all of our subsidiaries have a requirement for a supplier to provide a contact centre service outside of the operating hours of our in house contact centre. The service is required to offer our residents 24/7/365 access to a telephone service in an emergency situation with immediate risk to health and safety. The out of hours service is required during the hours of 8pm to 8am Monday to Friday and from 8pm on Friday through to 8am on Monday and includes all public holidays. The supplier will also be required to provide cover during normal working hours in the event that Guinness are unable to take calls.
It is possible during the contract that the supplier will be expected to use other forms of communication for example email and web chat
documents
- https://www.find-tender.service.gov.uk/Notice/082491-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 Dec 2025 | Tender notice (UK4) | Procurement Act 2023 | 082491-2025 |
| 15 Apr 2026 | Contract award (UK6) | Procurement Act 2023 | 034200-2026 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.