Out of Hours Customer Contact Service
key details
| Status | complete |
|---|---|
| Category (CPV) | 79512000 |
| Region | North East |
| Deadline | 24 Jul 2023 |
| Procedure | open |
| OCID | ocds-h6vhtk-03dc4a |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| AQUARIUS CONTACT CENTRES LIMITED | · | · | active |
| go-centric Limited | · | · | active |
description
Karbon Homes requires an Out of Hours (OOH) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour (ASB).
notice history
6 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Jul 2021 | Contract notice (F02) | Earlier regulations | 016863-2021 |
| 16 Nov 2021 | Contract award notice (F03) | Earlier regulations | 028595-2021 |
| 23 Jun 2023 | Contract notice (F02) | Earlier regulations | 018037-2023 |
| 25 Jul 2023 | Corrigendum (F14) | Earlier regulations | 021486-2023 |
| 25 Jul 2023 | Corrigendum (F14) | Earlier regulations | 021485-2023 |
| 23 May 2024 | Contract award notice (F03) | Earlier regulations | 016303-2024 |
more from Karbon Homes
- Catering Services - Retirement Living · 16 Sept 2025
- CA16408 - Audit and Advisory Services for Karbon Homes · 3 Sept 2025
- CA16372 - Compartmentation Surveys & Works and General Fire Safety Rectification Work Framework for Karbon Homes · 24 Aug 2025
- CA16266 - Internal Redecoration for Karbon Homes · 30 Jul 2025
- CA16251 - Replacement of Floor Coverings · 28 Jul 2025
- MyKarbon Customer Portal App for Karbon Homes · 11 Jul 2025
- Learning Management System for Karbon Homes · 11 Jul 2025
- CA16192 - Housing related ICT Systems · 11 Jul 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Out of Hours Call Handling Service (OOH) · Epping Forest District Council · £30,166
- YAS 277 2023_24 Additional Remote Clinical Assessment Service - PSR Urgent Award · Yorkshire Ambulance Service NHS Trust · £700,000
- The Provision of Call Centre Support Services (UoB) 2026 · University of Bedfordshire · £125,000
- National Contact Centre · NHS Blood and Transplant · £40,000,000
- Single Service Centre · Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · £294,926,441
- Out of Hours Phone Service · Housing Solutions
- FW Services- Partnership Customer Support- Multi Site 0328 · SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC
- Housing 21 - Call Monitoring · Housing 21 · £210,000
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.