Housing 21 - Call Monitoring
key details
| Value | £14,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Region | South East |
| Deadline | 31 Oct 2025 |
| Contract start | 1 Nov 2025 |
| Contract end | 31 Oct 2035 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-692b00e3-c191-4fcb-a256-6f7855fd92bd |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Appello Careline Limited | £14,000,000 | 31 Oct 2025 | active |
description
Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Jun 2026 | Award (award) | · | 4b18368c-f72f-4fec-8a2c-2dcd9c6bf1bb-901350 |
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source
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