National Contact Centre
key details
| Value | £40,000,000 (£48,000,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 +1 more |
| Region | South West |
| Deadline | 19 May 2025 |
| Procedure | open |
| OCID | ocds-h6vhtk-04e894 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Arvato Limited | £22,802,580 | 24 Jun 2026 | pending |
description
NHS Blood and Transplant is leading a procurement for a National Contact Centre.
We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR).
Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.
documents
- https://www.find-tender.service.gov.uk/Notice/014430-2025 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/017069-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
5 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 28 Feb 2025 | Preliminary market engagement (UK2) | Procurement Act 2023 | 007502-2025 |
| 11 Apr 2025 | Tender notice (UK4) | Procurement Act 2023 | 014430-2025 |
| 25 Apr 2025 | Tender notice (UK4) | Procurement Act 2023 | 017069-2025 |
| 30 Jun 2026 | Contract award (UK6) | Procurement Act 2023 | 061401-2026 |
| 3 Jul 2026 | Contract award (UK6) | Procurement Act 2023 | 062956-2026 |
more from NHS Blood and Transplant
- Framework Agreement for the Supply of Copper Sulphate Solution for Blood Donor Haemoglobin Screening · £2,135,132 · 23 Jul 2026
- Supply of Human Bone Grinder including Maintenance and spare parts · £145,000 · 17 Jul 2026
- Estate Services Facilities Management · £200,000,000 · 16 Jul 2026
- Completion and Delivery of National Legionella Risk Assessments · £1,960,000 · 16 Jul 2026
- Framework Agreement for the Supply, Maintenance & Consumables for Multi-Apheresis and ECP Systems · £49,800,000 · 14 Jul 2026
- Stirling - National Deceased Donation Simulation · 13 Jul 2026
- Newcastle - National Deceased Donation Simulation · 13 Jul 2026
- Red Cell Genotyping (PA2023) · £2,000,000 · 10 Jul 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- YAS 277 2023_24 Additional Remote Clinical Assessment Service - PSR Urgent Award · Yorkshire Ambulance Service NHS Trust · £700,000
- The Provision of Call Centre Support Services (UoB) 2026 · University of Bedfordshire · £125,000
- Single Service Centre · Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · £294,926,441
- Out of Hours Phone Service · Housing Solutions
- FW Services- Partnership Customer Support- Multi Site 0328 · SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC
- Housing 21 - Call Monitoring · Housing 21 · £210,000
- Public Enquiries Call Handling Service · Ofqual
- NHSE Customer Contact Centre · NHS England · £42,235
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.