TfL 95743 Contact Centre Outsourced Services Framework
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Status | complete |
|---|---|
| Category (CPV) | 79512000 +3 more |
| Region | London |
| Deadline | 1 Jul 2022 |
| Procedure | open |
| OCID | ocds-h6vhtk-034117 |
Awards (9)
This procurement was awarded to 9 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Capita Business Services shared | · | · | active |
| Capita Business Services Limited shared | · | · | active |
| Charles Novacroft shared | · | · | active |
| HGS Ltd shared | · | · | active |
| Journeycall Limited shared | · | · | active |
| Journeycall Ltd shared | · | · | active |
| Marston Holdings shared | · | · | active |
| Orbis Protect shared | · | · | active |
| ResQ Limited shared | · | · | active |
description
This is
documents
- https://www.contractsfinder.service.gov.uk/Notice/cac689e0-8887-4780-915d-8b2ad903673c , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 May 2022 | Contract notice (F02) | Earlier regulations | 014961-2022 |
| 27 May 2022 | Tender (tender) | · | cac689e0-8887-4780-915d-8b2ad903673c-542371 |
| 5 Oct 2023 | Contract award notice (F03) | Earlier regulations | 029404-2023 |
more from Transport for London
- TfL Long Term Storage Managed Service · £13,400,000 · 19 Aug 2026
- Qualitative and Quantitative Research (TfL 96996) · 8 Jul 2026
- TfL Long Term Storage Managed Services · 23 Apr 2026
- Dial-a-Ride and Capital Call Taxi Consolidator - Call-Off Contract · 20 Apr 2026
- Specialist Track Labour Framework · 17 Mar 2026
- Bogie Framework Repairs and Overhaul for Engineering Vehicles · 3 Mar 2026
- Customer Satisfaction Survey (TfL 96997) · 25 Feb 2026
- Provision of bus service - Route 135 · 25 Feb 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Out of Hours Call Handling Service (OOH) · Epping Forest District Council · £30,166
- YAS 277 2023_24 Additional Remote Clinical Assessment Service - PSR Urgent Award · Yorkshire Ambulance Service NHS Trust · £700,000
- The Provision of Call Centre Support Services (UoB) 2026 · University of Bedfordshire · £125,000
- National Contact Centre · NHS Blood and Transplant · £40,000,000
- Out of Hours Phone Service · Housing Solutions
- FW Services- Partnership Customer Support- Multi Site 0328 · SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC
- Housing 21 - Call Monitoring · Housing 21 · £14,000,000
- Public Enquiries Call Handling Service · Ofqual
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.