TfL 95743 Contact Centre Outsourced Services Framework

This opportunity is on the Pro-Contract Portal which can be found at:

1. https://procontract.due-north.com Look for Transport for London
2. Your organisation will need to register if your company has not yet done so.

3)a) Transport for London (TfL) is a complex organisation operating both as an executive agency of the Greater London Authority (GLA) under the direction of the Mayor of London and as provider of transport services. Thescope of the proposed services may encompass activities within the scope of both Directive 2014/24/EU of the European Parliament and of the Council and Directive 2014/25//EU of the European Parliament and of the Council (Services to be provided in relation to activities will not be subject to a separate notice, the services maybe provided to TfL and/or its subsidiaries and may also encompass London Regional Transport (LRT) and/ ort he GLA and any of the functional bodies).

• b)Further information on TfL may be found at www.tfl.gov.uk and https://www.tfl.gov.uk/corporate/publications-and-reports/procurement-information
• c)Contract(s) may be awarded to the successful contractor by any part of TfL and/or any of its subsidiaries.
• d)The awarding authority reserves the right withdraw from the procurement process and/or not to award any contract as a result of the competition called tot by this notice and the awarding authority shall not be liable for any costs or expenses incurred by any candidates in considering and/or responding to the procurement process.
• e)All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in GBP and all payments under the contract will be made in sterling.

TfL 95743 Contact Centre Outsourced Services Framework

This is a competitive procurement for Framework for Contact Centres and Fulfilment Services. These Service will include contact handling (defined as an interaction between a customer and a contract centre) and fulfiment.

The Framework will be valid for up to 6 years. Other members of the GLA (Greater

London Authority) Group may at a later stage choose to call off from these services in the

future..

This Framework will have the following Lots

Lot 1 - Full Contact Centre Services

Lot 2 - Contact Handling

Lot 3 - Fulfilment

Lot 4 - Tech support

This opportunity is on the Pro-Contract Portal which can be found at:

1. https://procontract.due-north.com Look for Transport for London
2. Your organisation will need to register if your company has not yet done so.

3)a) Transport for London (TfL) is a complex organisation operating both as an executive agency of the Greater London Authority (GLA) under the direction of the Mayor of London and as provider of transport services. Thescope of the proposed services may encompass activities within the scope of both Directive 2014/24/EU of the European Parliament and of the Council and Directive 2014/25//EU of the European Parliament and of the Council (Services to be provided in relation to activities