Concessions Contact Handling Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £14,279,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 21 Nov 2025 |
| Contract start | 30 Mar 2026 |
| Contract end | 29 Mar 2030 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-ec370a4d-768b-4d1e-9946-7167cb89c107 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Journeycall Limited | £14,279,000 | 17 Feb 2026 | active |
description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 4 Mar 2026 | Award (award) | · | 1812e19a-0bbf-440f-bed7-c01e413b8c2c-886918 |
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source
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