Single Service Centre
key details
| Value | £294,926,441 (£353,911,777 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Procedure | selective |
| OCID | ocds-h6vhtk-051a65 |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £294,926,441.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Capita Business Services Ltd shared | £143,600,000 | 23 Jun 2026 | pending |
| Foundever GB Ltd shared | £143,600,000 | 23 Jun 2026 | pending |
description
The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future.
RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised.
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 May 2025 | Preliminary market engagement (UK2) | Procurement Act 2023 | 023785-2025 |
| 23 May 2025 | Pipeline notice (UK1) | Procurement Act 2023 | 026443-2025 |
| 24 Jun 2026 | Contract award (UK6) | Procurement Act 2023 | 059321-2026 |
| 24 Jun 2026 | Contract award (UK6) | Procurement Act 2023 | 059357-2026 |
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source
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