CS20281 Emergency Consumer Advice Line
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £25,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Region | London |
| Deadline | 31 Jul 2020 |
| Contract start | 24 Aug 2020 |
| Contract end | 31 Mar 2021 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-d5f80e57-0ba9-4483-86c4-35de6c7e41ed |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Sitel UK Ltd | £25,000 | 11 Aug 2020 | active |
description
The purpose of this tender exercise is to ensure that in the event of a non-routine incident or other periods of increased demand, the Office for Product Safety and Standards is able to quickly scale up its emergency call handling operations to process commensurate levels of consumer enquiries, providing accurate advice and reassurance to consumers.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 1 Sept 2020 | Award (award) | · | 67d859f2-1b87-4701-9925-d50b0d7c474c-378816 |
more from UK SHARED BUSINESS SERVICES LIMITED
- CSP26328 - RM6277 - Digital Business Analyst · £141,563 · 3 Jul 2026
- CSP25247 - Data Visualisation Developer · £205,097 · 3 Jul 2026
- GSS24953 - Salesforce Business Analyst · £238,700 · 3 Jul 2026
- DDaT25239 - Vulnerability scanning and management Solution · £302,369 · 2 Jul 2026
- GSS23818- Administrator · £149,465 · 2 Jul 2026
- CSP25347 - Administrator · £72,992 · 2 Jul 2026
- GSS24887 - Administrator · £91,792 · 2 Jul 2026
- CSP25348 - Administrator · £69,130 · 2 Jul 2026
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Out of Hours Phone Service · Housing Solutions · £75,000
- Housing 21 - Call Monitoring · Housing 21 · £14,000,000
- NHSE Customer Contact Centre · NHS England · £42,235
- Concessions Contact Handling Services · TRANSPORT FOR LONDON · £14,279,000
- ID588 - Out of Hours Contact Centre - AWARD · Aspire Housing
- Contact Centre Services · KENT COUNTY COUNCIL · £9,142,634
- Single Telephony Solution for Customer Contact Centre and National Service Desk · NHS England · £250,744
- contract_15741 - Contact Centre for DBS · Home Office · £28,000,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.