Oyster Cards Contact Handling Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £11,500,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79510000 |
| Region | London |
| Deadline | 30 Sept 2024 |
| Contract start | 1 Aug 2025 |
| Contract end | 31 Jul 2029 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £11,500,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| CAPITA PLC | £11,500,000 | 15 May 2025 | active |
| Journeycall Limited | £11,500,000 | 15 May 2025 | active |
description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 27 Feb 2026 | Award (award) | · | 099f7c25-2a21-4b55-a115-2fa6c6d0a71c-885643 |
| 27 Feb 2026 | Award (award) | · | e2f8f243-74dd-4d32-b8c3-d90ea8deb408-885637 |
more from TRANSPORT FOR LONDON
- PPMCS Task 3 · £75,000 · 1 Jul 2026
- Axle Counter Power Supply Unit Design · £146,414 · 30 Apr 2026
- Traffic Signal Bus Priority 2025/26 Batch 2 · £185,092 · 28 Apr 2026
- MoTiON Suite Development Modelling Support · £230,413 · 24 Apr 2026
- TfL Renewable Corporate Power Purchase Agreement ('PPA Comet') · 22 Apr 2026
- Freight Data - Proof of Concept Demand Matrices and Dashboard · £60,000 · 21 Apr 2026
- Commercial Manager Services · 17 Mar 2026
- Commercial Manager Services · 17 Mar 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Out of Hours Call Handling · Chesterfield Borough Council
- Provision of PALS & Complaints Contact Centre Service · ATTAIN HEALTH MANAGEMENT SERVICES LTD · £39,152
- Out of Hours Contact Centre Service · THE GUINNESS PARTNERSHIP LIMITED · £1,104,250
- Out of Hours Service · WANDLE HOUSING ASSOCIATION LIMITED · £300,000
- Out of Hours Call Handling Service – 00267-CX · Stonewater Ltd
- Out of Hours Call Handling · London Borough of Sutton · £411,600
- Out of Hours Contact Centre · Aspire Housing · £72,000
- Out of Hours and Warden Call Handling Services · mhs homes group · £250,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.