ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service
key details
| Status | complete |
|---|---|
| Category (CPV) | 79512000 |
| Region | North West |
| Deadline | 16 Jan 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05f898 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| MANGO DIRECT MARKETING LTD | £192,419 | 3 Mar 2026 | pending |
description
Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective.
Service to be Provided:
Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).
documents
- https://www.find-tender.service.gov.uk/Notice/084163-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Dec 2025 | Tender notice (UK4) | Procurement Act 2023 | 084163-2025 |
| 3 Mar 2026 | Contract award (UK6) | Procurement Act 2023 | 018882-2026 |
more from ROCHDALE BOROUGHWIDE HOUSING LIMITED
- Public Screenings of films and TV programs in Communal Setting · 17 Jul 2026
- Request for Quotation for the Provision of a Marketing Agent for Land and Property Sales · 1 Jul 2026
- ITT for Pest Control Services · 7 May 2026
- Pre-Market Engagement Notice: Responsive Repairs, Electrical Safety Checks & Empty Homes works · 8 Apr 2026
- RFQ For the Provision of a Governance Effectiveness Review and preparation support for the Regulator of Social Housing Inspection process · 6 Feb 2026
- For the Provision of a Project and Portfolio Management (PPM) Tool · 30 Jan 2026
- RFQ for the Provision of Tenant Satisfaction Measures (TSM) Perception Survey Services · 30 Jan 2026
- PM-25-26-17 Arnold Bagnall and Yew Court boiler replacement · 11 Dec 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Out of Hours Call Handling Service (OOH) · Epping Forest District Council · £30,166
- YAS 277 2023_24 Additional Remote Clinical Assessment Service - PSR Urgent Award · Yorkshire Ambulance Service NHS Trust · £700,000
- The Provision of Call Centre Support Services (UoB) 2026 · University of Bedfordshire · £125,000
- National Contact Centre · NHS Blood and Transplant · £40,000,000
- Single Service Centre · Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · £294,926,441
- Out of Hours Phone Service · Housing Solutions
- FW Services- Partnership Customer Support- Multi Site 0328 · SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC
- Housing 21 - Call Monitoring · Housing 21 · £14,000,000
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.