Out-of-Hours Customer Support Services
key details
| Value | £208,000 (£249,600 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 +3 more |
| Deadline | 24 Oct 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05a090 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Journeycall Limited | £166,400 | 24 Nov 2025 | active |
description
This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.
documents
- https://etenderwales.bravosolution.co.uk/go/74690408019976A685F0 , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/059059-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 24 Sept 2025 | Tender notice (UK4) | Procurement Act 2023 | 059059-2025 |
| 26 Nov 2025 | Contract award (UK6) | Procurement Act 2023 | 077225-2025 |
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source
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