PRO004931-Services-Contract-Contact Centre Resources
key details
| Status | complete |
|---|---|
| Category (CPV) | 79510000 |
| Region | North West |
| Deadline | 8 Sept 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05866e |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| CONCENTRIX TSC UK LTD | £6,600,000 | 20 Nov 2025 | pending |
description
The scope is to include all provisions necessary to create additional resource and capacity to support UU's in-house contact centres. It is anticipated that there will be a consistent resource requirement throughout each contract year, with increased capacity during peak billing periods.
The objective is to appoint a specialist vendor capable of delivering high-quality, scalable, billing-related customer services across voice and, potentially, digital channels.
The agreement includes a comprehensive service proposal, covering:
| • | Staffing and training model |
| • | Technology stack (IT and telephony setup) |
| • | Governance and reporting structure |
| • | Quality assurance approach |
| • | Supplier readiness for mobilisation ahead of January billing peak |
documents
- https://portal.maistro.com/expression-of-interest/3cf08d86-ce5d-46cb-998f-1fbaed644b4a , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/048140-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 Aug 2025 | Tender notice (UK4) | Procurement Act 2023 | 048140-2025 |
| 21 Nov 2025 | Contract award (UK6) | Procurement Act 2023 | 076056-2025 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.