DVSA Call Centre Additional Resourcing - Call Surges
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £1,286,015 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Region | Wales |
| Deadline | 20 Oct 2021 |
| Contract start | 10 Dec 2021 |
| Contract end | 9 Dec 2024 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-bc1d19d1-2773-40c2-95f7-9f19e0b1d40e |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| go-centric Ltd | £1,286,015 | 10 Dec 2021 | active |
description
Surges in call volumes during the Covid-19 pandemic resulted in the Driver and Vehicle Standards Agency (DVSA) requiring additional call centre resource at short notice.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 5 Jan 2022 | Award (award) | · | 70041dd4-6934-4140-83a5-702b6686d9b8-498107 |
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source
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