Out Of Hours Call Handling Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £490,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79510000 |
| Region | West Midlands |
| Deadline | 1 Sept 2023 |
| Contract start | 4 Sept 2023 |
| Contract end | 31 Aug 2027 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-cf167fd6-9d5e-4ab3-84f9-0568cc5f5378 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ORBIS PROTECT LIMITED | £476,283 | 13 Aug 2023 | active |
description
Call handling services for Citizen Housing's out of hours inbound phonecalls. This is from 6pm-8am on weekdays and also anytime over a weekend or bank holiday.
Additional information: The contract is an initial 2 year period with the option to extend by a further period of 2 years (2+1+1)
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Sept 2023 | Award (award) | · | f5daf853-a462-474f-a885-96a0dcd2221c-680121 |
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source
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