Home Office Contact Centre Services
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £22,800,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79510000 |
| Deadline | 27 Mar 2019 |
| Contract start | 1 Nov 2019 |
| Contract end | 31 Oct 2024 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-9a961dff-018b-4f89-ae0d-39bb426611a8 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TELEPERFORMANCE LIMITED | £22,800,000 | 10 Sept 2019 | active |
description
Provision of Contact Centre Services for the Home Office, including a passport advice service for HM Passport Office
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 Oct 2019 | Award update (awardUpdate) | · | d7f296d3-21e5-45da-b3cb-0a47799bbb88-318108 |
more from Home Office
- HSM Support for HMPO · £62,631 · 19 May 2026
- Call Off Contract Award - Framework RM 63100 · £242,400,000 · 12 Mar 2026
- Data Extraction and Reports · £58,500 · 20 Feb 2026
- Registration Online Migration PoC · £19,208 · 23 Jan 2026
- RF Equipment Forensic Analytics · £14,400 · 23 Jan 2026
- RF Equipment First Forensics · £12,855 · 23 Jan 2026
- Home Office Returns Reintegration Programme (HORRP) - Phase 3 - 2026 - 2028 · £1,800,000 · 6 Jan 2026
- HMPO Digital Signage · £143,457 · 9 Oct 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Out of Hours Call Handling · Chesterfield Borough Council
- Provision of PALS & Complaints Contact Centre Service · ATTAIN HEALTH MANAGEMENT SERVICES LTD · £39,152
- Out of Hours Contact Centre Service · THE GUINNESS PARTNERSHIP LIMITED · £1,104,250
- Out of Hours Service · WANDLE HOUSING ASSOCIATION LIMITED · £300,000
- Oyster Cards Contact Handling Services · TRANSPORT FOR LONDON · £11,500,000
- Out of Hours Call Handling Service – 00267-CX · Stonewater Ltd
- Out of Hours Call Handling · London Borough of Sutton · £411,600
- Out of Hours Contact Centre · Aspire Housing · £72,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.