WSCC - JS - Soft Market Test - Outsourced Contact Centre
key details
| Status | active |
|---|---|
| Category (CPV) | 79510000 |
| Region | South East |
| Deadline | 25 Oct 2021 |
| Contract start | 1 Oct 2022 |
| Contract end | 30 Sept 2025 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-840a081e-51a8-452b-8681-8bd72f4135b7 |
description
Soft market engagement
The Council is looking to procure an outsourced Contact Centre solution to support it's Customer Experience Service. This solution is intended to replace the Council's existing arrangements which will expire in September 2022.
The purpose of this soft market test is to seek feedback from Service Providers on the business and technical requirements of a proposed procurement of an outsourced Contact Centre underpinned by the Council's Customer Service Target Operating model (TOM).
Please read the attached documentation and if you feel that your organisation is able to contribute to this exercise please complete the questionnaire at the end of this document and return via SE Shared Services e-sourcing system by 12:00 on 25 October 2021. The web address is https://www.sesharedservices.org.uk/esourcing
Please note: this market testing exercise is not an invitation to tender or a request for formal expressions of interest. Any documents contained within do not form any part of an invitation to tender. West Sussex County Council (WSCC) is issuing this request for information only.
Additional information:
Is a Recurrent Procurement Type? : No
documents
- https://www.contractsfinder.service.gov.uk/Notice/ee63b815-b23a-4983-a9d1-512cd02c4885 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 13 Oct 2021 | Tender (tender) | · | ee63b815-b23a-4983-a9d1-512cd02c4885-476657 |
more from West Sussex County Council
- WSCC Route 60128 East Grinstead to Northease Manor - 4 seats, no PA · £33,340 · 29 Jul 2026
- Tail Spend solution - Vaping products · £1,199,999 · 28 Jul 2026
- Call-Off Contract (Lot 4e Paging and Alerting) for the prvsn of Network Services · £167,122 · 28 Jul 2026
- WSCC Route 1677 Littlehampton to APC Worthing - 4 seats, 1 PA · £27,588 · 28 Jul 2026
- WSCC - Oral Health Service · £849,985 · 23 Jul 2026
- Falls Prevention Service · £2,000,000 · 8 Jul 2026
- WSCC - Integrated Sexual Health Service · £31,850,000 · 8 Jul 2026
- Hays - Temporary Programme Director · £118,494 · 23 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Out of Hours Call Handling · Chesterfield Borough Council
- Provision of PALS & Complaints Contact Centre Service · ATTAIN HEALTH MANAGEMENT SERVICES LTD · £39,152
- Out of Hours Contact Centre Service · THE GUINNESS PARTNERSHIP LIMITED · £1,104,250
- Out of Hours Service · WANDLE HOUSING ASSOCIATION LIMITED · £300,000
- Oyster Cards Contact Handling Services · TRANSPORT FOR LONDON · £11,500,000
- Out of Hours Call Handling Service – 00267-CX · Stonewater Ltd
- Out of Hours Call Handling · London Borough of Sutton · £411,600
- Out of Hours Contact Centre · Aspire Housing · £72,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.