Out of Hours Call Handling Service 2023
key details
| Value | £132,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79510000 |
| Deadline | 7 Dec 2023 |
| Contract start | 29 Mar 2024 |
| Contract end | 28 Mar 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Orbis Protect Ltd | £143,568 | 27 Mar 2024 | active |
description
AWARD NOTICE
CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday.
CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open.
CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.
documents
- https://www.contractsfinder.service.gov.uk/Notice/b855984d-a022-422b-8603-0b77650f9aea , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Nov 2023 | Tender (tender) | · | b855984d-a022-422b-8603-0b77650f9aea-696798 |
| 29 Apr 2024 | Award (award) | · | 05b9e055-32dc-4665-bca9-9f6589ab4450-745717 |
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source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.