Out of Hours Telephony Service

Radian are an award winning organisation, employing over 1200 staff, providing nearly 21000 affordable homes in Berkshire, Buckinghamshire, Dorset, Hampshire, Isle of Wight, Surrey, Sussex and Wiltshire.

The majority of our stock is general needs housing, but also includes a significant portfolio of sheltered and supported housing, together with key worker accommodation, shared ownership, market rent and private sale properties.

Residents are able to benefit from tailored services that meet local needs. We value and promote diversity and are committed to equality of opportunity for all.

Contract Length: Initial term of 3 years with an option to extend for a further 2 x 12month periods.

Contract Value/Range: Radian estimates that the contract value will be approximately £200,000 - £250,000.

Radian are looking to procure an 'Out of Hours Telephony Services' contract to cover all hours and periods when the Customer Service Centre is closed.

Radian is looking for a high quality solution for the specified contract from high quality providers that deliver a service that is demonstrably focused around the needs of Radian.

The contract for the provision of the service is expected to commence 1st February 2017, exact dates to be agreed.

Additional information: Radian are currently out to tender for the provision of Out of Hours Telephony Services

Suppliers that would like to take part in this tender process are invited to "Express Interest" upon which the will be given access to the full tender documentation delivery through this e-tendering system.

When the tender documents have been made available involved suppliers will receive notification via email and the tender documents can be accessed from the "My Tenders" area of this website and selecting the "View Details" button of this project.

Expressions of interest will only be accepted until 30th November 2016 and the deadline for submissions of the tender will be 30th November 2016.

Please allow sufficient time to make your return as late returns will not be permitted.

Any specific questions relating to this tender should be made via correspondence on the website and can be addressed to the main contact as shown in the details above.

If you questions regarding the use of R-Buy please contact InTend using the HELP page.

Is a Recurrent Procurement Type? : No https://in-tendhost.co.uk/radian/aspx/