Out of Hours Calling Handling Service
key details
| Status | planning |
|---|---|
| Category (CPV) | 79510000 |
| SME suitable | Yes |
| OCID | ocds-b5fd17-0608ddc9-68ab-461a-9f08-f8d99acfa718 |
description
Rooftop Housing Association Limited (Rooftop) is seeking a Provider with an excellent track record of providing a high standard call handling service for 12 months with an option to extend .
The Provider shall provide an out of hours emergency telephone call handling service for residents of Rooftop. The services will relate to emergency responsive repairs and anti-social behaviour.
The Provider will be responsible for logging calls appropriately, as per Rooftop's guidelines and procedures. Rooftop has a dedicated in-house team taking these calls from Mon-Fri - 8am -16:30pm therefore the Service Provider will receive and prioritise calls during out of hours.
This is an early engagement notice. If a Provider is interested in the above, please email procurement@rooftopgroup.org.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 4 Aug 2023 | Planning (planning) | · | d30f3911-311f-473d-bf58-4f6820f456ea-669259 |
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source
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