Provision of Out of Hours Call Handling Services, 2026 – 2029
key details
| Status | active |
|---|---|
| Category (CPV) | 79512000 |
| Region | Scotland |
| Deadline | 28 Aug 2026 |
| Procedure | open |
| OCID | ocds-r6ebe6-0000839467 |
description
An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum. The service’s main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter.
documents
- Invitation to Tender
- Please refer to Repairs and Maintenance section for examples of emergency repairs
- Breakdown of call volume, including holiday periods.
- Specification
- Pricing Schedule
- Quality Questionnaire
- Draft Data Sharing Agreement
- Freedom of Information Statement
- Form of Tender
- Declaration of Subcontractors
- Conflict of Interest Declaration
- Provision of Out of Hours Call Handling Services, 2026 – 2029 , contractNotice
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source
Published on Public Contracts Scotland. Contact details for named individuals are not reproduced on this site.