Multi Channel Contact Centre and Telephony Service
key details
| Value | £22,517,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 +1 more |
| Region | Scotland |
| Procedure | open |
| OCID | ocds-r6ebe6-0000810939 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Vodafone | · | · | · |
description
Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform.
documents
- Multi Channel Contact Centre and Telephony Service , awardNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Jun 2024 | Prior information notice (F01) | Earlier regulations | 019491-2024 |
more from Social Security Scotland
- Social Security Scotland - Provision of 30 Client Advisors - Dundee · £2,127,325 · 27 Jul 2026
- Social Security Scotland - Communication Manager and Total Agility - Licences and Support · £1,752,853 · 23 Jul 2026
- Interim 2 x Technical Systems Architect · £377,775 · 17 Jun 2026
- Provision of Integration Architects · £136,687 · 10 Jun 2026
- Social Security Scotland Provision of 3 x Integration Architects · £183,586 · 10 Jun 2026
- Open-Source Intelligence Gathering Platform · £53,220 · 5 Jun 2026
- Cloud Security Engineer x2 · £103,074 · 3 Jun 2026
- Senior Cloud Engineer · £6,449 · 2 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Out of Hours Call Handling Service (OOH) · Epping Forest District Council · £30,166
- YAS 277 2023_24 Additional Remote Clinical Assessment Service - PSR Urgent Award · Yorkshire Ambulance Service NHS Trust · £700,000
- The Provision of Call Centre Support Services (UoB) 2026 · University of Bedfordshire · £125,000
- National Contact Centre · NHS Blood and Transplant · £40,000,000
- Single Service Centre · Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency · £294,926,441
- Out of Hours Phone Service · Housing Solutions
- FW Services- Partnership Customer Support- Multi Site 0328 · SCOTTISH HYDRO ELECTRIC POWER DISTRIBUTION PLC
- Housing 21 - Call Monitoring · Housing 21 · £210,000
source
Published on Public Contracts Scotland. Contact details for named individuals are not reproduced on this site.