Social Security Scotland - Provision of 30 Client Advisors - Dundee
key details
| Value | £2,127,325 |
|---|---|
| Status | complete |
| Category (CPV) | 79620000 |
| Region | Scotland |
| Procedure | open |
| OCID | ocds-r6ebe6-0000838246 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Venesky Brown Ltd | · | · | · |
description
The provision of 30 client advisors located in Dundee providing the following services:
| - | Through inbound and outbound calls, will provide clients with accurate information in a warm and friendly way. |
| - | Will also interact with clients online via webchat, email and may have the opportunity to engage with clients face-to-face. |
| - | Will process client applications in a timely and efficient manner making sure their details are correct, and they have supplied all the required information. |
| - | Will process payments, client requests, record case updates accurately and arrange appointment bookings. |
| - | Will be expected to maintain accurate and up-to-date information on all cases and be involved in the drafting of client letters. |
| - | Will handle sensitive and personal information confidentially. This is really important to safeguard client and colleague data. |
| - | Will work as part of a team to record client feedback and resolve or escalate customer queries and complaints. |
| - | Will be working as part of a wider network within the organisation and will help and support colleagues and Team Managers to provide an efficient and high-quality service to all clients. |
documents
- Social Security Scotland - Provision of 39 Client Advisors - Glasgow , awardNotice
- Social Security Scotland - Provision of 30 Client Advisors - Dundee , awardNotice
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source
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