CRM System
key details
| Status | planning |
|---|---|
| Category (CPV) | 48445000 +1 more |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-06856c |
description
Community Housing are looking to implement an effective customer to include:
| 1. | Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call. |
| 2. | Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser. |
| 3. | Case Management enabling clear lines of task ownership which can be followed internally, via CRM, or externally, by customer using the Customer Portal. |
| 4. | All internal based systems above should enable our remote workforce to apply updates on the go without the need to return to an office base to complete paperwork. |
| 5. | Integrations between all of the core systems for Community Housing to enable a single view of the customer and their journey is a must. These integrations will need to be able to retrieve the required data as well as applying data changes to all required systems. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 17 Apr 2026 | Preliminary market engagement (UK2) | Procurement Act 2023 | 035253-2026 |
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source
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