Contract for the Provision of Customer Relationship Management System
key details
| Value | £300,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48445000 +4 more |
| Region | Scotland |
| Deadline | 2 Jul 2025 |
| Procedure | open |
| OCID | ocds-h6vhtk-0520de |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Tribal Dynamics Ltd | · | · | active |
description
The University is aiming to implement a comprehensive Customer Relationship Management (CRM) system, ideally built on Microsoft Dynamics CRM, as part of a broader strategic initiative to drive growth and improve conversion rates. The overarching ambition is not just to streamline the admissions process but to enhance the entire student recruitment journey. This includes efficiently managing interactions with prospective students, optimizing marketing and communication strategies, and ensuring a seamless experience from first contact to enrolment.
documents
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 May 2025 | Contract notice (F02) | Earlier regulations | 025791-2025 |
| 26 Feb 2026 | Contract award notice (F03) | Earlier regulations | 017533-2026 |
more from Robert Gordon University
- Provision of International Recruitment Website Mini Hub: Design, Build, Conversion Optimisation and Maintenance · 22 Jul 2026
- Provision of Professional Property Services · £100,000 · 10 Jul 2026
- In Country Manager - India (Student Recruitment) · £100,000 · 29 Jun 2026
- Award of Non-Hazardous Recyclate & Residual Waste Uplift & Disposal · £1,350,000 · 15 Jun 2026
- FM Consultancy · £100,000 · 11 Jun 2026
- Contract for the Provision of Governance Effectiveness Review · 8 Jun 2026
- In Country Manager - Pakistan (Student Recruitment) · £120,000 · 8 Jun 2026
- Aerial LiDAR Capture & Data Acquisition · £350,000 · 14 May 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- CRM for NHSE participant/candidate data 26-27 · NHS England · £56,640
- Supply and Maintenance Contract for Corporate CRM · HAMPSHIRE COUNTY COUNCIL · £154,350
- The Provision of a Leisure Management CRM Solution & Related Hardware · Chorley Council · £280,000
- Award of SAAS20(2)5-27 Core Systems Replacement – Low Code Platform · Student Awards Agency Scotland · £1,428,942
- RoS - SG SVAR - Salesforce Service Cloud Enterprise Subscription · Registers of Scotland · £288,789
- CRM Fundraising and Donor Management SaaS · Royal Botanic Garden Edinburgh · £85,692
- Customer Engagement Platform Solution · Stirling Council · £437,229
- EOL AI Customer Chat Bot · British Council · £230,000
source
Published on Public Contracts Scotland. Contact details for named individuals are not reproduced on this site.