National Insurance & PAYE Service Support and Change

HM Revenue & Customs (HMRC) is seeking to engage with suppliers to understand market interest, capacity, and capability to deliver Business Application Support and Maintenance services for the National Insurance and PAYE System (NPS).

The scope of this requirement includes:

Business Application Support & Maintenance ("Run"), and

A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates.

While the contract will not directly deliver modernisation, it is intended to act as a flexible commercial vehicle that enables and supports future transformation initiatives aligned to HMRC's strategic and business architecture.

NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service‑oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real‑time processing capability.

This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.