BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)
key details
| Value | £99,000 (£118,800 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79342300 +6 more |
| Deadline | 13 Jan 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05f0f4 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Human Engine LImited | · | · | active |
description
Westminster City Council has awarded the contract to deliver a Customer Diagnostic.
Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
documents
- https://www.find-tender.service.gov.uk/Notice/080700-2025 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/081598-2025 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/084114-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Dec 2025 | Tender notice (UK4) | Procurement Act 2023 | 080700-2025 |
| 10 Dec 2025 | Tender notice (UK4) | Procurement Act 2023 | 081598-2025 |
| 18 Dec 2025 | Tender notice (UK4) | Procurement Act 2023 | 084114-2025 |
| 11 Feb 2026 | Contract details (UK7) | Procurement Act 2023 | 012169-2026 |
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source
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