Contact Centre Services
key details
| Status | complete |
|---|---|
| Category (CPV) | 79342300 |
| Procedure | limited |
| OCID | ocds-h6vhtk-029ac9 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Teleperformance Limited | · | · | active |
description
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots
•ad-hoc administration work to support account processing
•additional blended work to support contact and repayments processing
•outbound calling
•web chat
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Mar 2021 | Contract award notice (F03) | Earlier regulations | 004952-2021 |
| 7 Jun 2023 | Modification notice (F20) | Earlier regulations | 016114-2023 |
| 13 Feb 2025 | Modification notice (F20) | Earlier regulations | 005036-2025 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.