GB-Glasgow: Contact Centre Services
key details
| Value | £82,600,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79342300 |
| Deadline | 17 Dec 2024 |
| Contract start | 31 Mar 2025 |
| Contract end | 30 Mar 2029 |
| SME suitable | No |
| OCID | ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Teleperformance Limited | £82,600,000 | 17 Dec 2024 | active |
description
Provision of an onshore (UK) Contact Centre(s) providing inbound telephone calls and Live Chat and assessing support will be the primary services required. We are looking for a sole Supplier who will provide the Services, from their own UK Contact Centres, in parallel to SLC providing services from its Contact Centres
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 Apr 2025 | Award (award) | · | 894c0059-a17a-44a0-8f0c-3909d0a26795-840726 |
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source
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