Customer Research Surveys
key details
| Value | £330,000 (£396,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79342311 |
| Region | North East, Yorkshire and the Humber |
| Deadline | 2 Jan 2026 |
| Procedure | open |
| OCID | ocds-h6vhtk-05ec7b |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £330,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| MEL RESEARCH LIMITED | £330,000 | 2 Feb 2026 | active |
| THE WORKS DESIGN AND PRINT LIMITED | £1,197,000 | 20 Apr 2026 | active |
description
The Karbon Group seek an experienced research agency to deliver the customer survey element of Karbon's Customer Experience Framework (CEF). Karbon Group consists of Karbon Association including Byker Community Trust (BCT) and subsidiaries 54North Homes (54NH) and Leazes Homes. Karbon Group also provides services to other landlords (i.e. almshouses) as well as to Keelman Homes via our cost sharing vehicle, both of which is part of this tender.
Several customer survey types and methodologies make up our Customer Experience Framework:
| • | Perception surveys (Tenant Satisfaction Measures and Pulse) |
| • | Transactional surveys (service specific following a transaction) |
| • | Occasional ad hoc research surveys |
We seek an experienced research agency with extensive research expertise to carry out our customer surveys and provide the business with actionable data and insight to enable the Karbon Group to provide excellent services to our customers.
documents
- https://app.panacea-software.com/KarbonHomes , technicalSpecifications
- https://app.panacea-software.com/KarbonHomes/Login , technicalSpecifications
- https://www.find-tender.service.gov.uk/Notice/009802-2026 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/078720-2025 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
6 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Dec 2025 | Tender notice (UK4) | Procurement Act 2023 | 078720-2025 |
| 3 Feb 2026 | Contract award (UK6) | Procurement Act 2023 | 009569-2026 |
| 4 Feb 2026 | Tender notice (UK4) | Procurement Act 2023 | 009802-2026 |
| 17 Mar 2026 | Contract details (UK7) | Procurement Act 2023 | 024153-2026 |
| 22 Apr 2026 | Contract award (UK6) | Procurement Act 2023 | 036839-2026 |
| 20 May 2026 | Contract details (UK7) | Procurement Act 2023 | 046045-2026 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.