DVSA contact centre additional capacity - Call Surges
key details
| Value | £3,500,000 (£4,200,000 inc. VAT) |
|---|---|
| Status | planned |
| Category (CPV) | 79512000 |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05159b |
description
This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 16 May 2025 | Pipeline notice (UK1) | Procurement Act 2023 | 022141-2025 |
| 18 Jun 2026 | Pipeline notice (UK1) | Procurement Act 2023 | 057358-2026 |
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source
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