Contact Centre Services
key details
| Status | complete |
|---|---|
| Category (CPV) | 79512000 |
| Region | South East |
| Deadline | 19 Mar 2025 |
| Procedure | selective |
| OCID | ocds-h6vhtk-04e286 |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Capita Business Services Ltd | £9,142,634 | 17 Nov 2025 | active |
| Capita Business Services Ltd | · | · | active |
description
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
| • | 24 hours, 7 days a week service provision (essential provision only Out of Hours) |
| • | key telephony services for KCC's customer contacts |
| • | Emergency calls |
| • | Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way |
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Aug 2023 | Planning (planning) | · | 698a56fc-9dcc-45da-a62f-48c4fe04bc49-668831 |
| 17 Feb 2025 | Contract notice (F02) | Earlier regulations | 005317-2025 |
| 19 Dec 2025 | Contract award notice (F03) | Earlier regulations | 084974-2025 |
| 19 Dec 2025 | Award (award) | · | 7276d704-d30b-4954-ae6d-df39625aea16-876464 |
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source
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