Provision of Out of Hours Telephone Service
key details
| Value | £792,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 +4 more |
| Deadline | 31 Oct 2024 |
| Procedure | open |
| OCID | ocds-h6vhtk-04a474 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Somerset Lifeline T/A Deane Helpline | · | · | active |
description
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 1 Oct 2024 | Contract notice (F02) | Earlier regulations | 031298-2024 |
| 24 Jan 2025 | Contract award notice (F03) | Earlier regulations | 002538-2025 |
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source
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