Rail Ombudsman Service
key details
| Status | complete |
|---|---|
| Category (CPV) | 79342300 |
| Deadline | 13 Mar 2023 |
| Procedure | open |
| OCID | ocds-h6vhtk-0352a7 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Dispute Resolution Ombudsman | · | · | active |
description
The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features:
- a.free to consumers;
- b.an impartial arbitrator for firms and consumers in resolving disputes;
- c.run on a not for profit basis;
- d.issues decisions that are binding on firms but not consumers; and
- e.a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 15 Jul 2022 | Prior information notice (F01) | Earlier regulations | 019455-2022 |
| 26 Jan 2023 | Contract notice (F02) | Earlier regulations | 002457-2023 |
| 14 Jun 2023 | Contract award notice (F03) | Earlier regulations | 016900-2023 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.