Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
key details
| Value | £756,100,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79342300 +15 more |
| Deadline | 31 May 2022 |
| Procedure | selective |
| OCID | ocds-h6vhtk-033285 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Sopra Steria | · | · | active |
description
This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 29 Apr 2022 | Contract notice (F02) | Earlier regulations | 011240-2022 |
| 6 Dec 2023 | Contract award notice (F03) | Earlier regulations | 035979-2023 |
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source
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