Paragon Asra Housing Ltd - Customer Relationship Management System (CRM)
key details
| Value | £250,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48445000 |
| Deadline | 21 Aug 2017 |
| Contract start | 2 Apr 2018 |
| Contract end | 31 Mar 2022 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-dbc93391-d8d8-469a-b7a6-ca2972a96497 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Blacklight Software Limited | £450,000 | 11 Jan 2018 | active |
description
Paragon Asra Housing Limited have appointed a supplier for their CRM Application. To provide the following high-level scope as follows - The CRM system must integrate with Northgate Housing v6.14; The CRM system must integrate with Castleton EDRM0 v4.2; Deliver rules based process scripts to front-line agents; Work flow management of activities and tasks; Comprehensive real-time and historical reporting; Measure the success of events and interactions with customers; Using Avaya On Demand for hosted telephony solution; Full case history reporting, can report case overview and down to individual form-field level; Integrate with secure mailbox system (S24 - Service 24 secure information); Integrate with second telephony platform for S24; Delivery of core requirements for new CRM application by 2nd April 2018; Demonstrate Northgate Housing API capabilities with your CRM solution.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 12 Feb 2018 | Award (award) | · | 7e8e9d71-4310-494d-9cd4-06f3b50accb6-197499 |
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source
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