RSSB2452 Creating a customer service ethos in RSSB
key details
| Value | £50,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79342300 +2 more |
| Region | London |
| Deadline | 15 Mar 2017 |
| Contract start | 10 Apr 2017 |
| Contract end | 31 Jul 2017 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-60ac4490-4f16-45b6-9dcb-36f95ee81ebf |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Touchstone Renard Limited | £0 | 2 Apr 2017 | active |
description
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations.
In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company.
Additional information: Please submit your responses before 15:00 on 15th March 2017 to shareditt@rssb.co.uk.
documents
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/06fbd788-335b-4274-9962-ad5b80ae7b07 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/49e84cb1-a35f-4e69-9682-6c385c82a099 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5957403b-d663-48de-9f89-e52a529eb15c , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b8abd4c3-38c2-4470-88ec-9bc8e7f7f767 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c9c51970-97ad-4401-b391-41708ecc9e97 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/cf6971b6-95ab-4537-a8a0-4b673d58250e , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d0ba99a5-fc45-4ac3-8bf2-29d3e325524b , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/eaae0826-df15-4730-a5b7-474baaaf67a8 , tenderNotice
- https://www.contractsfinder.service.gov.uk/Notice/b5e3c5a5-f2d4-48ca-bd08-120af3dd63c0 , tenderNotice
- http://www.rssb.co.uk , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Apr 2017 | Award (award) | · | 4a82435c-d8af-4ee1-9d49-8f72a9bc4478-142235 |
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source
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