TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys (CSS)
key details
| Value | £6,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79311000 |
| Region | London |
| Deadline | 1 Jul 2015 |
| Contract start | 1 Jul 2015 |
| Contract end | 30 Jun 2018 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-5eea9cd2-adc9-11e6-9901-0019b9f3037b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| TNS UK Ltd | £6,000,000 | 30 Jun 2015 | active |
description
Customer Satisfaction Surveys (CSS) are conducted using a variety of methodologies to measure attitudes and understand experiences. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2016 | Award (award) | · | 0d3d4d91-8846-4e3e-a3ec-c508c1d8bd96-89251 |
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source
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