Contact Centre Services
key details
| Value | £50,600,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79342300 |
| Deadline | 4 Mar 2021 |
| Contract start | 31 Mar 2021 |
| Contract end | 30 Mar 2025 |
| SME suitable | No |
| OCID | ocds-b5fd17-4ac46fa5-fcde-409c-b977-e243dea207f9 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Teleperformance Limited | £50,600,000 | 4 Mar 2021 | active |
description
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following:
•management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing
•additional blended work to support contact and repayments processing
•outbound calling
•web chat
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Mar 2021 | Award (award) | · | a6034483-2655-42ec-a5b2-0c2e53961929-419532 |
| 25 May 2025 | Pipeline notice (UK1) | Procurement Act 2023 | 027397-2025 |
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source
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