Migrant Help Contact Centre Solution
key details
| Value | £1,500,000 |
|---|---|
| Status | active |
| Category (CPV) | 79512000 |
| Deadline | 28 Jan 2022 |
| Contract start | 1 Jun 2022 |
| Contract end | 31 May 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-43d7446b-bd48-47e5-b42a-5b521dd08426 |
description
Migrant Help is tendering for a new provider to deliver our 24 hour contact centre solution for the UK government' commissioned Advice, Issue Reporting and Eligibility (AIRE) Service, which supports people seeking asylum in the UK. The contact centres currently receives an average of 100,000 inbound calls per month and we expect this number to increase in line with the service it supports.
The contract term will be for a 3 year initial period, with the option to extend for an additional year.
documents
- https://www.contractsfinder.service.gov.uk/Notice/694af8f2-c8fb-40ee-bfde-9ac2cc0c2f7e , tenderNotice
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Call-centre./C26T4MY3H9 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 14 Jan 2022 | Contract notice (F02) | Earlier regulations | 001155-2022 |
| 14 Jan 2022 | Tender (tender) | · | 694af8f2-c8fb-40ee-bfde-9ac2cc0c2f7e-500781 |
more from Migrant Help
- GB-Dover: Migrant Help Commissioning Framework for AIRE - October 2025 · £500,000 · 14 Oct 2025
- GB-Dover: Migrant Help Commissioning Framework for AIRE - June 2025 · £500,000 · 25 Jun 2025
- Migrant Help Commissioning Framework for AIRE contract - June 2024 · £100,000 · 4 Jun 2024
- GB-Dover: Migrant Help Commissioning Framework for AIRE - April 2023 · £500,000 · 20 Apr 2023
- GB-UK: Migrant Help Commissioning Framework for AIRE contract *Duplicated* *Duplicated* *Duplicated* *Duplicated* *Duplicated* · £500,000 · 9 Nov 2022
- GB-UK: Migrant Help Commissioning Framework for AIRE contract *Duplicated* *Duplicated* *Duplicated* *Duplicated* · £500,000 · 16 Sept 2022
- GB-UK: Migrant Help Commissioning Framework for AIRE contract *Duplicated* *Duplicated* *Duplicated* · £500,000 · 22 Jun 2022
- GB-UK: Migrant Help Commissioning Framework for AIRE contract *Duplicated* · £500,000 · 26 Nov 2021
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source
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