Audience Services (CF)
key details
| Value | £35,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 10 Jul 2017 |
| Contract start | 1 Apr 2019 |
| Contract end | 31 Mar 2026 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-18b857c6-c693-48e1-b039-95984c7baf7c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Capita Business Services Limited | £35,000,000 | 15 Apr 2018 | active |
description
BBC Audience Services is the 'front door' for the public when contacting the BBC. The contact centre covers a wide range of services for the BBC - 17 in all - ranging from the high profile Complaints service (regulated by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light-hearted and heart-warming services (such as Enquiries or Appreciations). We are available to the public 24 hours a day, 7 days a week and 365 days a year, utilising various contact channels - both traditional (phone, webform, letters) and emerging (webchat, social media).
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Apr 2018 | Award (award) | · | db8932c0-8d95-4977-acda-43b2964c9421-212278 |
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source
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