Customer Engagement Platform and Contact Centre as a Service
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £7,500,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48445000 |
| Region | Yorkshire and the Humber |
| Deadline | 4 Jul 2025 |
| Contract start | 8 Oct 2025 |
| Contract end | 7 Oct 2030 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-2431aa63-40c9-4fa3-bea0-168edb4a17bb |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Netcall Technology Limited | £7,500,000 | 7 Oct 2025 | active |
description
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance.
Call-off from CCS Framework Agreement RM6285 Back Office Software 2.
Optional extension period: 8 October 2030 - 7 October 2035.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 20 Oct 2025 | Award (award) | · | 5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55-868808 |
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source
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