Provision of Warm Home Discount Contact Centre
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £1,414,027 |
|---|---|
| Status | complete |
| Category (CPV) | 79512000 |
| Deadline | 25 May 2022 |
| Contract start | 1 Aug 2022 |
| Contract end | 11 Nov 2023 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-eaab133e-a686-4a45-8f96-4f96969091fa |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| GO-CENTRIC LIMITED | £1,414,027 | 20 Jul 2022 | active |
description
BEIS Warm Home Discount Scheme Contact Centre Services.
Business, Energy & Industrial Strategy (BEIS) is seeking one Supplier to work in partnership with BEIS delivering the telephony and correspondence service detailed below to our customers.
- Collecting and processing customer details to enable eligible recipients to receive discounted energy bills, using BEIS algorithm to determine eligibility where necessary
- Processing general queries, processing request to energy suppliers, complaints
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Aug 2022 | Award (award) | · | d6da4b50-39b4-4878-9c0c-43228485f92e-562998 |
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source
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